Welcome to New Urban Wear Hub’s FAQ section. We’ve compiled answers to the most common questions about our durable workwear, shipping policies, and more. If you don’t find what you’re looking for, our workwear experts are always ready to help at [email protected].

About Our Products

What types of workwear do you specialize in?
We specialize in high-quality, durable workwear including bib overalls, coveralls, pants/jeans, jackets/vests, and accessories designed for tough working conditions. Our American Made collection features proudly manufactured garments built to last.
Are your products suitable for extreme weather conditions?
Absolutely. Our outerwear selection including coveralls, hoodies, and jackets are designed to provide protection and comfort in various weather conditions, from freezing temperatures to windy job sites.
Do you offer workwear for both men and women?
Yes, we carry a dedicated Men’s section as well as Dresses/Skirts for female workers. Many of our unisex items like bib overalls and coveralls are designed to fit all body types comfortably.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save preferences, and speed up future purchases.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are processed with industry-standard encryption for your protection.
Can I modify or cancel my order after placing it?
Orders process quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request before shipment.

Shipping & Delivery

What are my shipping options?
We offer two reliable shipping methods:
Standard Shipping ($12.95): Delivered via DHL/FedEx in 10-15 business days after processing (1-2 days).
Free Shipping: Available on orders over $50 via EMS in 15-25 business days after processing.
Do you ship internationally?
Yes! We ship worldwide except to certain remote areas and parts of Asia. International customers should note that customs fees or import taxes may apply depending on your country’s regulations.
How can I track my order?
Once your order ships from our Louisville, KY warehouse, you’ll receive a tracking number via email. Use this to monitor your package’s journey and plan for delivery day.
What if I need my workwear by a specific date?
For time-sensitive deliveries, we recommend choosing Standard Shipping and placing your order well in advance. If you have urgent needs, email us at [email protected] and we’ll advise on the best options.

Returns & Exchanges

What is your return policy?
We stand behind our durable workwear. If you’re not completely satisfied, you may return unworn, unwashed items with original tags within 15 days of delivery for a refund or exchange.
How do I initiate a return?
Email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and a shipping label if applicable.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
How long does it take to process a refund?
Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds will be issued to your original payment method.

Additional Questions

Where is your company located?
Our warehouse and headquarters are located at 208 Kinnaird Lane, Louisville, US 40243. All orders ship from this facility where our team carefully prepares each shipment.
Do you offer bulk discounts for crew orders?
Yes! We’re happy to discuss bulk pricing for outfitting your entire team. Contact us at [email protected] with your requirements and we’ll prepare a customized quote.
How can I contact customer service?
Our workwear experts are available via email at [email protected]. We typically respond within 24 hours during business days.

Still have questions? Our team of workwear specialists is ready to assist you with sizing recommendations, product details, or any other inquiries. Reach out today and experience the New Urban Wear Hub difference – where durability meets American craftsmanship.