At Carhartt Shop – New Urban Wear Hub, we stand behind the quality of our durable workwear. If you’re not completely satisfied with your purchase of our rugged apparel, we offer straightforward returns and exchanges within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most unworn, unwashed items with original tags attached. To be eligible for a return or exchange:

  • Items must be in original condition with all tags attached
  • Returns must be initiated within 15 days of delivery
  • Original proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following workwear items:

  • Gloves (all types)
  • Beanies/Hats
  • Any items that show signs of wear or have been washed

How to Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Carhartt Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item(s) for return/exchange: [Product Name, Size, Color] – Reason for return/exchange: [Please specify] – Preferred resolution: [Refund/Exchange for Size/Exchange for Product] Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Any additional information needed

Step 3: Ship Your Return

Once approved, package your items securely and ship to:

Carhartt Shop – Returns
208 Kinnaird Lane
Louisville, US 40243

We recommend using a trackable shipping method as you’re responsible for the return shipping costs.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable
  • For exchanges, we’ll ship your new item once the return is received

Damaged or Defective Items

If you receive damaged or defective workwear, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and replacement at no cost to you.

International Returns

For our global customers (excluding some Asian/remote regions):

  • You’re responsible for all return shipping costs and duties
  • Refunds will be issued in USD
  • Processing may take additional time for international transactions

Questions?

Our customer service team is here to help hardworking professionals like you with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.