At Carhartt Shop – New Urban Wear Hub, we’re committed to getting your durable workwear to you efficiently and standing behind our products with a straightforward returns policy. Whether you’re a tradesperson, outdoor worker, or simply appreciate rugged American-made apparel, we’ve got you covered.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two reliable shipping options to meet your needs:
- Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after shipment
- Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after shipment
Note: Delivery times are estimates and may vary based on destination and customs processing for international orders.
International Shipping
We ship worldwide (excluding some Asian and remote regions). International customers are responsible for any customs duties, taxes, or fees imposed by their country.
Returns & Exchanges
We accept returns and exchanges within 15 days of delivery for most unworn, unwashed items with original tags attached. Our policy is designed to be simple and fair for hardworking professionals who depend on quality workwear.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- All types of Gloves
- Beanies/Hats
- Any items showing signs of wear or that have been washed
How to Return or Exchange
Step 1: Submit Your Request
Email our customer service team at [email protected] with:
- Subject: “Return/Exchange Request – Order #[Your Order Number]”
- Your full name and contact information
- Item details (name, size, color)
- Reason for return/exchange
- Your preferred resolution (refund or exchange details)
Step 2: Wait for Approval
Our team will review your request within 1-2 business days and email you with:
- Return authorization (if approved)
- Return shipping instructions
- Any additional information needed
Step 3: Ship Your Return
Once approved, securely package your items and ship to:
Carhartt Shop – Returns208 Kinnaird Lane
Louisville, US 40243
We recommend using a trackable shipping method as you’re responsible for return shipping costs.
Refund Processing
After we receive and inspect your return:
- Refunds are processed within 3-5 business days
- Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping fees are non-refundable
- For exchanges, we’ll ship your new item once the return is received
Damaged or Defective Items
If you receive damaged or defective workwear, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and replacement at no cost to you.
International Returns
For our global customers:
- You’re responsible for all return shipping costs and duties
- Refunds are issued in USD
- Processing may take additional time for international transactions
Questions?
Our customer service team is here to help hardworking professionals like you with any shipping or returns questions. Contact us at [email protected] and we’ll respond within 24 hours.