Welcome to Carhartt Shop – New Urban Wear Hub (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.newurbanwearhub.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

Our Commitment: We specialize in durable American-made workwear for tradespeople, outdoor workers, and those who appreciate rugged apparel. These terms reflect our dedication to quality, transparency, and customer service.

1. User Obligations and Responsibilities

1.1 Account Creation

When creating an account or making purchases, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your account credentials
  • Promptly update any changes to your information
  • Be responsible for all activities under your account

1.2 Prohibited Conduct

You may not:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the site’s operation or other users’ enjoyment
  • Use automated systems to extract data without permission
  • Misrepresent your identity or provide false information

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our workwear products including:

  • Bib Overalls
  • Coveralls
  • Durable outerwear (Jackets, Vests, Hoodies)
  • Work pants and jeans
  • American-made accessories

However, slight variations in color or texture may occur due to monitor settings or manufacturing processes.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Hygiene Items

For health and safety reasons, we cannot accept returns on:

  • All types of gloves
  • Beanies and hats
  • Any items showing signs of wear or that have been washed

3. Orders and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept by processing payment and preparing for shipment.

3.2 Pricing

All prices are in USD and exclude applicable taxes and duties. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.4 Order Processing

We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive confirmation with tracking information once shipped.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivery in 10-15 business days
  • Free Shipping: For orders over $50 via EMS, delivery in 15-25 business days

Delivery times are estimates and may vary based on destination and customs processing.

4.2 International Shipping

We ship worldwide (excluding some Asian and remote regions). International customers are responsible for any customs duties, taxes, or fees.

5. Returns and Exchanges

5.1 Return Policy

We accept returns and exchanges within 15 days of delivery for most unworn, unwashed items with original tags attached.

5.2 Return Process

To initiate a return:

  1. Email [email protected] with your request
  2. Wait for approval (1-2 business days)
  3. Ship approved returns to: Carhartt Shop – Returns, 208 Kinnaird Lane, Louisville, US 40243

You’re responsible for return shipping costs. We recommend using trackable shipping.

5.3 Refunds

After receiving and inspecting your return:

  • Refunds are processed within 3-5 business days
  • Original shipping fees are non-refundable
  • Refunds are issued to your original payment method

5.4 Damaged or Defective Items

Contact us immediately at [email protected] with photos. We’ll arrange free return and replacement.

6. Intellectual Property

6.1 Ownership

All content on our site (logos, text, images, etc.) is our property or used with permission and protected by intellectual property laws.

6.2 Limited License

We grant you limited permission to access and use our site for personal shopping purposes only.

7. Liability Limitations

7.1 Product Use

Our workwear is designed for durability but we’re not liable for:

  • Injuries resulting from product use
  • Improper care or use beyond intended purpose
  • Any consequential damages from product use

7.2 Website Operation

We’re not liable for:

  • Temporary site unavailability
  • Technical issues beyond our reasonable control
  • Third-party actions affecting our service

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.2 Governing Law

These terms are governed by the laws of the Commonwealth of Kentucky, USA.

8.3 Contact Information

For questions about these terms, contact us at:

Carhartt Shop – New Urban Wear Hub
208 Kinnaird Lane
Louisville, US 40243
Email: [email protected]
Response time: Within 24 hours

Our Promise: We stand behind our durable workwear and are committed to serving hardworking professionals with quality products and honest policies.